We sincerely apologize for any inconvenience caused by the temporary suspension of our payment terminal services from XX:XX [date] to XX:XX [date].
Following a thorough investigation, we have identified that the issue was caused by XXXXXXXXX, which resulted in a network service outage. We have taken the necessary measures to prevent a recurrence and remain fully committed to maintaining a stable and reliable service environment. Please rest assured that this was an isolated incident, and we continue to prioritize providing seamless and dependable service to all our valued partners.
At this time, we would also like to express our heartfelt condolences to everyone affected by the recent earthquake in Japan. Our thoughts are with those impacted, and we sincerely hope for a swift recovery and restoration in the affected areas.
For any inquiries or assistance, please contact our Customer Service Team at 0120-58-7070 (Monday to Friday, 10:00 AM-6:00 PM), or reach out to your Business Development Manager.
Thank you for your continued trust and support.
Sincerely,
KPay Japan 株式会社