To avoid turning into bad hygiene hotspots, we recommend that merchants schedule regular cleaning of terminals throughout the day. Here’s how to safely clean your POS terminals.
What you need?
Dry cloth / lens cloth
75% isopropyl alcohol / general disinfecting wipes
3 steps to cleaning your POS terminals
Before you begin cleaning, please make sure your terminal is turned off and disconnected from power.
Sightly dampen a dry cloth with 75% isopropyl alcohol or general disinfecting wipes to wipe the exterior surfaces and display screen gently. Do not apply alcohol or cleaner directly to the terminal. Avoid getting moisture in any openings, and don't submerge your terminal in any cleaning agents or water.
After cleaning, wipe the terminal with a clean dry cloth / lens cloth.
Avoid using abrasive cloths and excessive wiping, which might cause damage.
Don’t use aerosol sprays, bleaches, or abrasives to clean the terminals, and don’t spray cleaners directly onto the terminals.
Don't submerge your terminal in any cleaning agents or water.
Keep the POS terminal away from prolonged intense sunlight, heat, and humidity.
If liquid makes its way inside your POS terminal, please contact KPay Customer Service Team as soon as possible. Don't vigorously scrub or shake the terminal.